Cloud Services

 

Cloud PBX with Unified Communications (UC)

OpticalTel’s Cloud PBX is the solution to the on-premise PBX, which is simply expensive, difficult to maintain, andnot practical. With our Cloud PBX initial setup costs go away, as well as fees to hire a vendor to perform simple Move, Add and Changes. Our system uses the Internet to deliver all features of an enterprise on-premise PBX without the hardware, setup fees and maintenance costs.

Use OpticalTel’s CLOUD PBX and get:
  • No on-site phone system to manage
  • Unlimited calling to the continental US and Canada
  • Hosted service offering
  • Free professional installation and activation*
  • Free IP phones*
  • No upgrades, maintenance, or patches to manage
  • One main local number and one number per user
  • One online fax
  • Online portal to manage - Moves, Adds and Changes
  • System is future-proofed and endlessly scalable
  • Support remote worker and take your office anywhere
  • One system for multiple locations
  • Advanced business phone features
  • Easy to upgrade
  • Dedicated account representative to manage your account
  • Unified Communications (UC)
Advanced Features

A full range of features to increase productivity

One Complete Solution

Reliable phone service, electronic faxing and business-class connectivity

Affordable

Never a hidden fee. Vendor fees go away, no initial setup

Convenient

Seamlessly integrate multiple locations, mobile phones and tablets, have remote office workers, and take your office with you on-the-go

Group Services:
  • Auto-attendant
  • Account codes & authorization
  • Attendant console
  • Call centers
  • Call intercept
  • Conference calling
  • Calling group ID delivery
  • Calling plans (incoming, outgoing)
  • Configurable feature codes
  • Device Inventory
  • Department support
  • Hunt group, series completion
  • Simultaneous ring group
  • Music & Messages on-hold
  • Dial-by-name directory
  • Printable group directory
  • Voice portal
User Services:
  • Call manager (dial, answer, release, hold, retrieve, blind)
  • Call forwarding (always, busy, no answer, selective, remote)
  • Call notify
  • Call park & call pickup
  • Call return & last number redial (*69)
  • Call screening by digit pattern
  • Call trace
  • Call waiting & cancel call waiting per call
  • Distinctive & priority alert
  • Do not disturb
  • Extension dialing
  • Flash-enabled services & star codes
  • IP phone support & authentication
  • Remote office
  • Selective & anonymous call rejection
  • Shared call appearance
  • Simultaneous ring
  • Speed dial
  • Call queues
  • Answering rules
  • Caller ID
  • VoIP phone service
  • Internet (electronic) faxing
Messaging:
  • Unified Messaging (one inbox for your e-mail, faxes)
  • Retrieval from phone or email
  • Personal greetings & name recording
  • Voice message call-back
  • Voice message waiting indication
  • Voice messaging notification (by email also)

Cloud Surveillance

OpticalTel’s Cloud Surveillance incorporates the best of many worlds of technology in the Video Surveillance field and offers a fully integrated, cost effective, turn-key service second to none. Of course, stored or archived video can be viewed, retrieved, and delivered anywhere with or without Internet access as well as live viewing of the camera feeds through any Internet connection. You can be at your desktop with a computer, on your I-Phone, Android or Blackberry or any other PDA that has Internet access to view the video online.

Safety

No video surveillance storage device (DVR) on the customer premises. The video is stored remotely on a network video recorder (NVR). If the NVR is located on the public Internet, it is considered cloud storage or cloud based video surveillance.

Universal Access

Universal access via the Internet. Once the video is stored in the cloud, it can be easily accessed from any computer or mobile device connected to the Internet from anywhere in the world.

Subscription Based Service Model

Unlike local DVRs, cloud based video surveillance is a shared platform which does not require upfront capital expenditure.

Service Provider Managed

No IT expertise need by customer to use cloud based video surveillance. Typically white glove services are offered by service providers to accommodate customer’s needs in case technical support and video retrieval assistance is desired.

Unlimited and Reliable Storage

DVRs typically have 1 or 2 disk drives without redundancy. Service providers can add unlimited amounts of additional storage capacity on demand with a cloud storage solution. Also, cloud storage provides redundancy in case of disk failures.

Cloud Call Center

OpticalTel’s Cloud Call Center is an easy to use and affordable call management system. The system provides Visual Voicemail. Just double click and to listen to your voice mails. With our system you can now display statistics on queues and agents. It lets you work the way you want by cuastomizing the layout and providing multiple views. And it’s powerful by providing suport for multiple offices, multi-tenant and different profile permissions. Want more, how about Conference rooms to collaberate, queues/agents to track, an admin interface, chat, presence and more.

Visual Voicemail

See your voicemails! Double click to listen to your voicemail. You can even organize your voicemail by moving them to other folders or even deleting them. Want to let someone listen to a voicemail of yours? Simply drag it to their extension.

Queue and Agent Statistics

Now you can display statistics on queues and agents. Get more detailed information by double clicking on the agents to display detailed statistics to keep you up-to-date on what's happening in your call center environment.

Configurable Layout

Work the way you want. Customize the layout of iSymphony by moving the tabs to create your most efficient layout. Tabs can be docked together or even detached from the entire layout. Resizing is done by grabbing an edge of the tab and dragging to the size you want. Tabs can further be customized by minimizing them into a Fast View.

Multiple Views

iSymphony offers a lot of customization. On top of it all you can choose multiple ways to display the extensions your managing and all of the remote extensions. The Simple View is the classic view you're used to seeing. Detailed view shows the extension along with multiple calls. The list view shows a grid-like format and will also show you if the extension controls multiple channels at that time. It's your choice!

Multiple Location, Tenant and Profile Support

Multiple offices with separate Asterisk installations? iSymphony 2.0 fully supports multiple locations (individual Asterisk servers), multi-tenant configurations and can monitor multiple extensions for each client installed. All of these setting are managed via a single interface. Dynamically manage connections to each server and edit each of the tenants for multi-tenant installations. Each profile and their permissions are managed on a per location basis for granular control.

Profile Navigator

Manage all the tabs of your iSymphony installation within one tab. No matter how many profiles you're using you see all of them through the Profile Navigator. Profile Navigator features an Explorer like feel. Queues, Held Calls, Parked Calls, Local Extensions, Remote Extensions and Extension Directories all from one location.

Fast Views

Need quick access to a module but don't use it that often? Fast Views provide a quick way to dock the modules for easy access. You can dock them in one Fast View or multiple, the choice is yours. You can even move them to the side of the application you choose.

Permissions

Granular permissions is iSymphony's strong point. The administrator can finely manage each profile and what actions that profile can perform. One example of the permission structure is to disable barging and recording on the CEO's phone, but his executive assistant needs to perform these actions. The administrator can grant the assistant permissions to barge and record the CEO's phone calls while no one else in the organization is able to.

Conference Rooms

With iSymphony you can monitor static conferences or even create you own dynamic conference room. Drag and drop extensions into your newly created room. Need to collaborate with someone on a current call? Create a conference room drop your call in the room area and invite another user to join the conference.

Queues / Agents

Dynamically log agents in or out. Each user can see if the agent is logged in and taking queue calls. See each of the queues that are being managed by iSymphony and how many calls are in each of them. Agents can dynamically take/place calls in or out of each queue being managed.

Extension Directories

Creating phone books is easy. Simply open the Extension Directories module via the Profile Navigator and you'll see the available directories. If permissible the users can drag and drop the available extensions into the directory of their choosing and then choose to only display them in the Remote Extensions.

Administration Interface

There is no longer a need to edit files on the command line. All features in iSymphony are now managed in a single interface. No matter how many servers you're connecting to with iSymphony you can easily make modifications in a secure manner.

Chat

Enterprise level chat is possible through Jabber integration. With the Jabber server of your choice installed iSymphony connects and manages those connections in an iSymphony module. You can even have multiple conversations happening at the same time!

Customized Presences

iSymphony supports custom presences to be displayed. Out of office, out to lunch or even in a meeting. Create your own to fit your business needs. Users can even select a time they will be returning. This time is displayed to people by hovering over their extension. Not enough? Set a note before setting your status.