Careers

A career like no other.

You’ll be proud. You’ll be inspired. You’ll be challenged. Because whatever career path you have here, you’ll be part of something big.

As a team member of our fast passed, growth environment, you’ll be appreciated, inspired and challenged. We are building a great business here and connecting a better world. It’s hard work and requires creative thinking and solutions from everyone.

Join Our Team

Benefits

No matter which career you’re interested in, you’ll receive the same great benefits-including comprehensive medical & dental plans, along with paid time off for vacations and holidays. We also offer you a 401(k) retirement plan.

Diversity and Inclusion

At OpticalTel, we value, embrace and respect our employees’ individual perspectives-which are key elements to our innovative and inclusive culture. Each perspective is unique and is reflected in the communities that we serve.

Channel Your Enthusiasm

OpticalTel offers a wide array of choices, including Accounting/Finance, Business Operations, Customer Service, Communication Technicians, Internet, Marketing, Programming, Sales and Technical Operations. So take a few minutes to explore all that’s available at OpticalTel today.

Internship
  • Start your career path off in the right direction with the OpticalTel Internship Program.
  • OpticalTel offers internships for college undergraduate and graduate level students. An internship with OpticalTel is a great way to gain hands-on work experience and create important business relationships.
  • If you are pursuing a degree in Business, Communications, Information Technology, Marketing, Telecommunications, Engineering, Computer Science, or a related major... the OpticalTel Internship Program might be right for you.
  • Contact us for more information.
Available Positions

PBX Sales Executive

- Apply Here. Candidate will not be considering unless resumé is attached.

JOB SUMMARY

Through a consultative sales process, responsible for meeting and exceeding assigned sales objectives and monthly revenue quotas by calling on new prospects and building existing customer relationships.

ESSENTIAL FUNCTIONS OF THE POSITION

  • Responsible for lead generation through prospecting and networking within the community.
  • Actively work and provide follow up on all technician referrals.
  • Identify opportunities to provide solutions in the form of communications equipment, cabling infrastructure, video surveillance, maintenance, and network services.
  • Continually develop pipeline to exceed targeted quotas.
  • Provide management with accurate forecasts for monthly revenue.
  • Consistently achieve monthly revenue quotas.
  • Through a consultative sales approach, identify the business needs, issues, strategies and priorities of the customer to deliver a value-added business solution.
  • Work closely with engineering staff to further develop the right solution for the customer.
  • Maintain relationships and utilize the knowledge of manufacturer representatives and service providers.
  • Effectively demonstrate products and related services in a professional and knowledgeable manner to key contacts such as IT and senior level managers.
  • Prepare and present the customer with the closing document package during the closing appointment and ensure it is completed accurately.
  • Prepare a complete and accurate job package to be used as a means by which to pass along any pertinent information along to the operations department as well as accounting.
  • Continuously update knowledge of business technology, competitive information and industry trends through self-study in the form of computer based training, trade articles, web research and/or formal training as assigned by management.
  • With this knowledge, research customers and effectively pair our solutions with their business needs.
  • Maintain open line of communication with all parties to ensure superior customer service is provided on a day to day basis.
  • Represent the company in the community by developing relationships with such organizations as the chamber of commerce, lead groups, trade associations, and other networking events.
  • Join Local BNI Chapter

PREFERRED QUALIFICATIONS

Minimum education or equivalent work experience

  • 4-year college degree in business, marketing or related field of study is desirable.
  • 3+ years of success in Technology sales preferably selling traditional, Cisco or Hosted PBX.
  • Some prior telecommunications experience.
  • B. Specialized or technical knowledge required.
  • Working Knowledge of Broadsoft, Cisco Call Manager or other IP Phone System.
  • Experience with Microsoft Office applications required, e.g. Excel, Word and PowerPoint.
  • Experience with CRM software preferred.
  • Networking, Internet & Phone Service experience.

Communication Skills

  • Excellent verbal and written communication skills required.
  • Ability to initiate and bring closure to negotiations at an executive level is essential.
  • Must have good organizational and project management skills, strategic planning and problem-solving abilities.
  • Must feel comfortable communicating with all levels of company employees, vendors/service providers, customers and prospective customers.
  • Must have poise and ability to maintain professional demeanor in stressful situations.

Certifications and/or Licenses

  • Valid driver’s license, satisfactory driving record within Company required standards and auto insurance.

WORKING CONDITIONS

  • Office environment.
  • Attend marketing events and trade shows.
  • Travel as required.

Technical Support

- Apply Here. Candidate will not be considering unless resumé is attached.

MAIN JOB TASKS AND RESPONSIBILITIES

  • Deal directly with customers either by telephone and electronically.
  • Respond promptly to customer issues.
  • Obtain and evaluate all relevant information to handle inquiries and complaints.
  • Perform customer verifications.
  • Process orders, forms, applications and requests.
  • Direct requests and unresolved issues to the designated resource.
  • Manage customers' accounts.
  • Keep records of customer interactions and transactions.
  • Record details of inquiries, comments and complaints.
  • Record details of actions taken.
  • Manage administration.
  • Communicate and coordinate with internal departments.
  • Follow up on customer interactions.

EDUCATION AND EXPERIENCE

  • High school diploma, general education degree or equivalent.
  • Knowledge of customer service principles and practices.
  • Knowledge of relevant computer applications.
  • Working knowledge of routing theory and IP administration.
  • Experience working with customers one on one to fix technical issues.
  • Previous VoIP experience is a plus.
  • Cisco experience and/or certifications a plus.

KEY COMPETENCIES

  • Interpersonal skills.
  • Communication skills - verbal and written.
  • Listening skills.
  • Problem analysis and problem-solving.
  • Attention to detail and accuracy.
  • Data collection and ordering.
  • Willingness to learn new technologies and pursue industry training.
  • Adaptability.
  • Initiative.
  • Stress tolerance.

MDU Sales Executive

- Apply Here. Candidate will not be considering unless resumé is attached.

JOB SUMMARY

Under the supervision of the VP of Sales, this position is responsible for the negotiation and documentation of Rights-of-Entry (ROE) and Bulk agreements with residential MDU properties from developers, builders, property owners and management firms. Additionally, the MDU Account Executive is responsible for preparation and approval of ROI’s, proposals and contracts for compliance with Management Team, and the management of all MDU account relationships including responding to competitive threats and problem solving for at-risk complexes.

ESSENTIAL FUNCTIONS OF THE POSITION

  • Contribute to OpticalTel’s vision of being the industry leader and premiere telecable company in Florida through quality, commitment, courtesy and teamwork.
  • Working with corporate and division leadership, research, develop, and implement market strategies to identify all new MDU projects and to retain and acquire multi-family project business and selling in the markets of single-family residential project business.
  • Negotiate competitive residential service agreements based on established strategic, financial, legal and operational criteria (i.e. new-build, new construction to include new subdivisions, existing properties, after-the-fact line extension, new properties, bulk-billing, etc.).
  • Prepare ROI’s for approval prior to proposals being submitted to prospective properties.
  • Prepare proposals and contracts in accordance with company guidelines.
  • May also provide support for merger and acquisition opportunities including but not limited to due diligence.
  • Through MDU Sales efforts, identify revenue generating opportunities for OpticalTel and provide customer lead opportunity information to the appropriate sales channel within our Business Division for commercial customers.
  • As appropriate, coordinate with Marketing, Public Affairs, Government Relations, Customer Care, Finance, Operations, and Construction-Engineering Departments.
  • Provide weekly status reports to Sales Management as required.
  • Provide support as necessary to ensure that contract administration function is being maintained.
  • Attend real estate industry association functions, including appropriate trade show participation.
  • Perform other duties as required.

PREFERRED QUALIFICATIONS

A. Minimum education or equivalent work experience

  • 4-year college degree in business, marketing or related field of study.
  • Minimum 3 year experience in drafting and negotiating proposals and contracts in the cable television, residential property management, or real estate development industries.
  • Some prior experience in operations, marketing or other aspects of the cable industry.

B. Specialized or technical knowledge required

  • Working knowledge and experience with Access Laws and rules (i.e. Rights of Entry or Rights of Access), FCC requirements (i.e. Inside Wiring Rules) required.
  • Experience with Microsoft Office applications required, e.g. Excel, Word and PowerPoint.
  • Experience with automated reporting and analysis applications preferred
  • Experience with CRM software preferred.

C. Communication Skills

  • Excellent verbal and written communication skills required.
  • Ability to initiate and bring closure to negotiations at an executive level is essential.
  • Must have good organizational and project management skills, strategic planning and problem-solving abilities.
  • Must feel comfortable communicating with all levels of company employees, vendors/service providers, customers and prospective customers.
  • Must have poise and ability to maintain professional demeanor in stressful situations.

D. Certifications and/or Licenses

  • Valid driver’s license, satisfactory driving record within Company required standards and auto insurance.

WORKING CONDITIONS

  • Office environment.
  • Travel as required. Travel will primarily include day trips with occasional over-night travel required.

Customer Service Rep

- Apply Here. Candidate will not be considering unless resumé is attached.

MAIN JOB TASKS AND RESPONSIBILITIES

  • Deal directly with customers either by telephone and electronically.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Obtain and evaluate all relevant information to handle inquiries and complaints.
  • Perform customer verifications.
  • Process orders, forms, applications and requests.
  • Direct requests and unresolved issues to the designated resource.
  • Manage customers' accounts.
  • Keep records of customer interactions and transactions.
  • Record details of inquiries, comments and complaints.
  • Record details of actions taken.
  • Manage administration.
  • Communicate and coordinate with internal departments.
  • Follow up on customer interactions.

EDUCATION AND EXPERIENCE

  • High school diploma, general education degree or equivalent.
  • Knowledge of customer service principles and practices.
  • Knowledge of relevant computer applications.
  • Ability to type.
  • Knowledge of administrative procedures.
  • Numeric, oral and written language applications.
  • Product knowledge.

KEY COMPETENCIES

  • Interpersonal skills.
  • Communication skills - Verbal and Written.
  • Listening skills.
  • Problem analysis and problem-solving.
  • Attention to detail and accuracy.
  • Data collection and ordering.
  • Customer service orientation.
  • Adaptability.
  • Initiative.
  • Stress tolerance.

Field Service Specialist I

- Apply Here. Candidate will not be considering unless resumé is attached.

The Field Service Specialist I (FSS I) employee is an entry level position responsible for the basic customer premise and drop installation within a cable television system. This employee is responsible for connecting the customer to the OpticalTel broadband service by installing and troubleshooting all customer premise equipment (CPE). This employee is also responsible for educating all customers on the functions and features of their newly installed OpticalTel equipment. This employee maintains an up to date knowledge base of all services provided by OpticalTel and the products that said company provides in order to assist customers in making the proper decision for video and data services.

The Field Service Specialist I is the first level of service technicians within OpticalTel and career advancement is dependent upon completion of proper certifications within the company and/or a thorough display of competence within all tasks associated with FSS I. The current rate of pay for this entry level position is $12.00 - $14.00/hour based on performance and ability to pass the necessary entry level aptitude exam.

The Field Service Specialist I performs the following tasks on a regular basis:

  • Performs reconnects, requested and non-pay disconnects, change of service requests all while adhering to OpticalTel procedures and safe work practices including the NEC requirements as well as all local ordinances in order to provide (or remove) services to the customer. Pre-wires or post-wires single dwelling units and multiple dwelling units (MDUs) in order to provide service to all rooms within the customer’s home. This includes the installation of outside ONT devices at fiber transport properties.
  • Performs service calls related to service upgrades or service issues. Reviews all requested services with the customer in order to ensure understanding and agreement. Troubleshoots the drop from the tap to the customer's equipment. Installs and removes DISH Network set top boxes (STB) in order to provide customer with upgrades or downgrades in service and determines acceptability of service by reviewing picture quality following connection of cable service in order to provide the best possible service for the customer.
  • Performs DISH Network/DirecTV L-Band installations to provide customers with full digital satellite programming. Installs the proper satellite antenna for the service request of the customer in a manner that meets or exceeds all local and internal requirements. Aligns antenna to achieve the maximum signal strength for that particular geographic location based on DISH Network minimum signal level requirements or general DirecTV signal quality parameters. Grounds said antenna as per local and NEC codes. Routes all RG6 cable in a neat and professional manner into the customer’s home and connects to the home distribution location or if necessary routes cable via wall fishing techniques to the proper viewing locations within the home. Installs any switches, ground blocks, amplifiers and passive devices required to complete the installation. Reviews the installation before and after with the customer to ensure customer satisfaction with the installation. Educates customer on the new DISH Network/DirecTV equipment.
  • Installs QAM STBs in customers’ homes and is required to validate service quality at the time of installation. Through the use of a basic signal level meter (SLM) the RF power levels and signal to noise ratio (SNR) on QAM carriers, technician validates service quality to ensure customer satisfaction. Scans and activates DISH Network QAM STBs as well repairs any internal issues including defective cable drops, splitters, directional couplers, drop amps and connectors.
  • Installs broadband services including cable modems, multimedia terminal adapters (MTAs) and phone services. Installs and activates CPE and verifies service quality through the use of internal testing protocols. Troubleshoots and resolves any issue from the customer’s home to the tap that may be affecting service quality.
  • Provides the customer with materials regarding channel lineup, use of STBs, use of broadband services and company policies as they relate to the customer as well as demonstrates these skills in order to educate the customer on the use of the equipment and company guidelines.
  • Communicates with customers in a clear and straight forward manner. Proven ability to work independently and to prioritize and organize effectively. Manipulates connectors, fasteners, wire and uses hand tools, works in areas with exposure to moderate noise levels. - Lifts and carries loads of 70 lbs or more, works in confined spaces such as crawl spaces or attics, works while standing 50 -70% of the time and performs work near power lines and electricity.
  • Ability to use basic cable installation tools and hand tools and perform jobs from high places (on ladders and roofs,) including climbing ladders up to 40 feet as determined by the system's requirements. Reads general system layouts from blueprints, basic knowledge of mathematics, cable television products and services. - Knowledge of the National Electrical Code (NEC,) the National Electrical Safety Code (NESC,) the Occupational Safety and Health Act (OSHA), various state and local codes and the policies and procedures for CATV installation activities.
  • Ability to use a SLM to perform signal power and quality measurements in order to verify signal quality at the customer’s home. Able to correctly decipher data displayed on a basic SLM and put this data to work in completing service calls in a timely and professional manner.
  • Ability to use a satellite SLM including the Applied Instruments Super Buddy meter or the Bird Dog meter to properly install and align a satellite antenna in a timely and professional manner. Able to decipher meter readouts to properly troubleshoot signal quality and RF level issues.
  • Able to apply common sense, theory, and experience to decision-making; able to recognize similarities between past and present situations; able to identify key issues or use inductive reasoning in complex situations and to communicate courteously and pro-actively; able to learn customers' short term and long term needs; see issues from customers' position, and recommend products or service; able to promote customer focus in employees and develop partnerships with customers.
  • Able to persist and finish projects despite obstacles, or redirect when necessary; able to follow instructions or take action and address opportunities with little supervision; able to take extra steps to prevent mistakes or create opportunities.
  • Completes all necessary paperwork associated with any and all jobs during his/her shift and submits to supervisor in a timely, neat and professional manner.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Field Service Specialist II

- Apply Here. Candidate will not be considering unless resumé is attached.

The Field Service Specialist II (FSS II) employee is a mid level position responsible for all of the FSS I job duties as well as basic cable plant maintenance and construction. This employee has mastered all of the required skills of the FSS I position and has the necessary proficiency to perform basic operations on cable plant active and passive devices. This employee has a thorough understanding of basic SLM functions and understands more in depth RF measurements. This employee is responsible for servicing everything from the customer’s home drop through the cable plant back to the headend.

The Field Service Specialist II is the second level of service technicians within OpticalTel and career advancement is dependent upon completion of proper certifications within the company and/or through a thorough display of competence within all tasks associated with FSS II. The current rate of pay for this mid level position is $15.00 - $17.00/hour based on performance and ability to pass the necessary entry level aptitude exam.

The Field Service Specialist II performs the following tasks on a regular basis:

  • Performs all job duties of the FSS I level technician including all reconnects, non-pay disconnects, requested disconnects, QAM STB installations, DISH Network/DirecTV satellite antenna installations, MTA and cable modem installations, ONT and APC installations, Pre and post wire single family homes and MDU homes and troubleshoot issues from the home to the tap.
  • Required to troubleshoot issues at the customer’s home from the drop all the way back to the headend. Able to use advanced troubleshooting techniques to resolve advanced two-way broadband service issues including but not limited to slow internet service, degraded analog picture quality, second order distortions, C/N and S/N impairments caused by amplifier cascade and system design, HUM modulation issues, digital signal impairments including the ability to translate and recognize BER and MER signal impairments.
  • Required to perform monthly cable plant maintenance including a full preventative maintenance on a quarterly basis at each property. This involves balancing both the forward and return paths per system design specifications, troubleshooting RF level and tilt impairments in the plant, testing end of line (EOL) levels to qualify signal integrity, repairing any device within the cable plant to resolve issues found after advanced troubleshooting.
  • Performs plant maintenance and construction involving the splicing in of active and passive devices within the two-broadband cable plant. Able to use advanced hand tools for the coring and splicing of hardline coaxial cable materials. Includes the installation of 60 and 90 volt ac power supplies within the headend or field location to power all active devices within the plant.
  • Able to use a digital multi-meter to perform critical electrical readings on aforementioned power supply as well as amplifier and line extender modules in the field. Must be able to determine root cause of powering issues such as low voltage, active failures, electrical shorts and other electrical based impairments.
  • Performs advanced troubleshooting techniques involving higher grade SLMs to take measurements including MER, BER, C/N, digital S/N, CTB, CSO, digital channel power, adjacent channel power and others as related to signal quality within the coaxial plant. Understands how to decipher a QAM constellation to determine the root cause of signal impairments and communicates these results with the proper entity for resolution.
  • Able to apply common sense, theory, and experience to decision-making; able to recognize similarities between past and present situations; able to identify key issues or use inductive reasoning in complex situations and to communicate courteously and pro-actively; able to learn customers' short term and long term needs; see issues from customers' position, and recommend products or service; able to promote customer focus in employees and develop partnerships with customers.
  • Able to persist and finish projects despite obstacles, or redirect when necessary; able to follow instructions or take action and address opportunities with little supervision; able to take extra steps to prevent mistakes or create opportunities.
  • Completes all necessary paperwork associated with any and all jobs during his/her shift and submits to supervisor in a timely, neat and professional manner.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Field Service Specialist III

- Apply Here. Candidate will not be considering unless resumé is attached.

The Field Service Specialist III (FSS III) employee is the top tier technician position responsible for all of the FSS I and II job duties as well as headend maintenance and construction. This employee has mastered all of the required skills of the FSS I and II positions and has the necessary proficiency to maintain and operate all components housed within the headend. This employee has a thorough understanding of basic and advanced SLM functions and understands all necessary RF measurements required to maintain headend performance. This employee is responsible for servicing everything from the customerís home drop through the cable plant back to the headend and through the headend as well.

The Field Service Specialist III is the highest level of service technician within the OpticalTel hierarchy at this time and career advancement is dependent upon completion of proper certifications within the company and/or through a thorough display of competence within all tasks associated with FSS II. The current rate of pay for this mid level position is $18.00/hour and up based on performance and ability to pass the necessary entry level aptitude exam.

The Field Service Specialist III performs the following tasks on a regular basis:

  • Performs all job duties of the FSS I level technician including all reconnects, non-pay disconnects, requested disconnects, QAM STB installations, DISH Network/DirecTV satellite antenna installations, MTA and cable modem installations, ONT and APC installations, Pre and post wire single family homes and MDU homes and troubleshoot issues from the home to the tap.
  • Performs all of the job duties of the FSS II technician including cable plant maintenance and construction, property preventative maintenance inspections, advanced plant troubleshooting, advanced SLM knowledge and implementation and troubleshooting of all issues from the home to the headend.
  • Performs headend maintenance including but not limited to headend room cleanliness, maintains property plant maps and rack layout diagrams, maintains analog and digital RF levels as per design and supervisor specifications, maintains proper analog channel lineups and QAM configurations, tests all headend equipment to limit customer down time, replaces and/or repairs any headend equipment deemed defective.
  • Maintains signal levels for the CMTS housed within the headend including proper balancing of the forward carrier up converter, maintains sub-band carrier level at the input of the CMTS and verifies that overall CMTS RF performance is to specification.
  • Maintains final combining network and monitors for spurious signal issues, co-channel interference, adjacent channel interference, phase noise, cross modulation, out of balance audio and video carriers, out of balance aural carrier levels and all other distortion and noise issues that require proper maintenance.
  • Use advanced test equipment including but not limited to digital SLMs, oscilloscopes, spectrum analyzers, digital multi-meters, sub-band oscillators, audio and video monitors and various other test equipment.
  • Responsible to construct, over-build and retrofit headends as per site specific requirements. Technician is responsible to maintain proper inventory to achieve the task at hand, understand the requirements and produce accurate BOMs based on system type, design the headend room and rack layout, design the frequency assignments for both analog and digital carriers maintaining proper channel spacing and working with bandwidth restrictions, implement said plans and complete build out and activate system.
  • Able to use a digital multi-meter to perform critical electrical readings on aforementioned power supply as well as amplifier and line extender modules in the field. Must be able to determine root cause of powering issues such as low voltage, active failures, electrical shorts and other electrical based impairments.
  • Performs advanced troubleshooting techniques involving higher grade SLMs and spectrum analyzers to take measurements including MER, BER, C/N, digital S/N, CTB, CSO, digital channel power, adjacent channel power and others as related to signal quality within the coaxial plant. Understands how to decipher a QAM constellation to determine the root cause of signal impairments and resolves issue as necessary.
  • Able to apply common sense, theory, and experience to decision-making; able to recognize similarities between past and present situations; able to identify key issues or use inductive reasoning in complex situations and to communicate courteously and pro-actively; able to learn customers' short term and long term needs; see issues from customers' position, and recommend products or service; able to promote customer focus in employees and develop partnerships with customers.
  • Able to persist and finish projects despite obstacles, or redirect when necessary; able to follow instructions or take action and address opportunities with little supervision; able to take extra steps to prevent mistakes or create opportunities.
  • Completes all necessary paperwork associated with any and all jobs during his/her shift and submits to supervisor in a timely, neat and professional manner.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

 

Apply for a Position

 

1) Please upload your resumé. Only PDF files allowed.

 


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To help us better know you and further assess your qualifications for this position, please answer the following questions as accurately as possible.

*1. Are you authorized to work in the UNITED STATES?

*2. Have you previously interviewed with OpticalTel?

*3. Have you signed a non-compete agreement with your current/recent employer that would potentially impact your ability to be considered for this role?

*4. What are your current annual salary requirements ($)